Support
Contact Us
We typically respond within 48 hours
Or email us directly:
Frequently Asked Questions
How do I delete my account?
Go to Settings → Account → Delete Account & Data. This permanently removes your account and all associated data.
How do I disconnect Strava?
Go to Settings → Account → Disconnect Strava. This revokes Shoey's access to your Strava data and removes cached activities.
How do I export my data?
Go to Settings → Account → Export Data. You'll receive a JSON file with all your shoes and activity data.
Do I need an NFC tag?
No, NFC tags are completely optional. They provide a quick way to select a shoe by tapping your phone to the tag, but you can use the app without them.
Is the app free?
Yes, Shoey is free and will remain free forever. No subscriptions, no in-app purchases.
What happens when I reach my mileage goal?
Shoey shows a visual indicator when your shoes approach or exceed their mileage threshold. You decide when to retire them — we just help you track the data.
Can I use Shoey without Strava?
Yes! Strava integration is optional. You can manually log activities or just track total mileage on each shoe.
Bug Reports
Found a bug? Please email us with the following information:
Include in your report:
- Your device model (e.g., iPhone 15 Pro)
- iOS version (e.g., iOS 18.1)
- Description of the issue
- Steps to reproduce the bug
- Screenshots or screen recordings (if applicable)
Feature Requests
Have an idea to make Shoey better? We'd love to hear it! Use the form above or email us directly. We read every message and consider all feedback for future updates.